Shipping and returns
Shipping & Returns
- Processing time: 1–3 business days
- EU delivery: 3–7 business days
- UK & international: 7–14 business days (customs may apply)
- Carrier: All orders are shipped via tracked services
Once your order is dispatched, you will receive a tracking link by email.
We do not currently offer express shipping, but we pack with care and speed.
Packaging
Every ORNI piece arrives in our signature packaging. It also includes a special cloth that helps you take care of your piece (to be used only on the metal part, not the pearl).
Returns
We accept returns within 7 days of delivery, provided the item is:
- Unworn and in original condition
- Returned in its full original packaging
- Sent with tracked shipping
To initiate a return, please email us at [studio@ornistudio.com] with your order number and reason for return.
Once approved, return instructions will be shared. Return shipping costs are the responsibility of the customer.
Damages
If your item arrives damaged, please contact us within 48 hours of delivery with clear photos.
We’ll do our best to resolve the issue with care and fairness.
Questions?
If you’re unsure about sizing, materials, or anything else before ordering, write to us —
we’re always here to help: [studio@ornistudio.com]